WORLDWIDE SHIPPING AVAILABLE ON SELECTED COUNTRIES
FAQs
Q1) How do I best use the flashcards for learning?
They can be used anytime, anywhere, and easily fit into your daily routine — perfect for self-study, family learning, group discussions, or reinforcing knowledge on the go.
Q2) Are the flashcards suitable for adults, children, or both?
Our flashcards combine riddles and verified facts for interactive learning. They are primarily designed for adults but can be adapted for older children and study groups.
Q3) Do I need prior knowledge of Islam to use these cards?
No, the cards are suitable for beginners as well as those with more advanced knowledge.
GENERAL QUESTIONS
Q4) How many cards are in each deck?
The number of cards varies by deck, with up to 115 cards, organised by theme for structured and easy learning.
Q6) Can I find Zaitun flashcards in stores or on other websites?
To ensure a genuine and secure learning experience, our decks are sold exclusively on Zaitun’s official website. Currently, we are not offering store consignments, but hope to explore this in the future.
Q5) Can the cards be used with other decks?
Yes, the cards are interchangeable — different colours are used for each deck, so you can mix and match for a flexible learning experience.
Q9) Do you offer discounts for bulk orders or educational institutions?
At the moment, we do not offer discounts for bulk orders or educational institutions. As our stock grows, we plan to make these options available.
Q8) Can the cards be used for self-reflection or journaling?
Yes, while the cards are riddle-based, they can inspire reflection or journaling for deeper understanding.
Q7) Can the cards be used in a study group or classroom?
Yes, they are perfect for group discussions, family learning, or Islamic study circles.
Q10) Are the riddles and facts based on authentic sources?
Yes, the riddles used are thoughtfully crafted to reflect accurate, verified Islamic knowledge sourced from reliable references.
ORDERING AND SHIPPING
Q1) How do I place an order?
Simply visit our Shop page, select the deck of flashcards you want, add them to your cart, and complete checkout.
Q2) Can I modify or cancel my order?
Orders can only be modified or cancelled before they are processed for shipping. Please contact us ASAP at info@zaitunflashcards.com.
Q3) Can I pre-order items that are out of stock or marked as “Pre-order Only"?
Yes! You can add these items to your bag and complete checkout. They will be shipped to your location once available.
Q5) What payment methods do you accept?
We accept major credit/debit cards, PayPal, Stripe, and other secure online payment options.
Q6) Do you ship internationally?
Yes, we ship to selected countries worldwide. Shipping costs and delivery times vary depending on your location. Please check our shipping page for the full list of available countries.
Q8) How long does delivery take?
Domestic orders usually arrive within 3–7 business days. International delivery may take 7–21 business days.
Q9) Can I track my order?
Yes, all orders come with a tracking number once shipped. You will receive an email with the details.
Q10) What if my items arrive damaged?
Please contact us immediately at info@zaitunflashcards.com. We will arrange a replacement or refund for damaged items.
Q7) How much does shipping cost?
Shipping costs depend on your location and order size. The exact cost will be shown at checkout.
Q4) Do you offer shipping for pre-orders?
Yes, pre-orders will be shipped as soon as the items become available. You will receive a tracking number once dispatched.
Q11) What is your return or exchange policy?
Returns or exchanges are accepted for damaged items or order errors. Contact us at info@zaitunflashcards.com within 7 days of receiving your order.
Q12) Are shipping costs refundable?
Shipping costs are generally non-refundable unless the item was damaged or we made an error.
